Developer Support Engineer
Remote
Core
Provide technical support and troubleshooting for developers implementing Algolia's search API across web and mobile stacks.
Role type
Developer Support Engineer (SaaS)
Builds
Search-as-you-type experiences for customers' websites and mobile apps
Domain
Search technology / SaaS
Deliverable
client delivery
Required skills
Technical customer support, REST APIs, database management, JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, Python, ticket prioritization
Preferred skills
iOS & Android platforms, open-source project support, Shopify, Magento
Responsibilities
Handle technical requests via web and email, troubleshoot customer obstacles, submit bug reports to engineering, contribute to knowledge bases, improve support processes
Seniority
Mid-level (1-2 years experience)
