Product Support Specialist - Utah
Core
Handle customer inquiries via phone, chat, and email to resolve issues and guide users toward solutions for auto repair shop management software.
Role type
Customer Support Specialist
Builds
Tekmetric cloud-based software for auto repair shops
Domain
SaaS / Automotive Industry
Deliverable
client delivery
Required skills
Customer service, empathy, verbal and written communication, software navigation, ticket management, product knowledge, problem-solving, organization
Preferred skills
Financial and accounting concepts, background in team sports or athletics
Technologies
Tekmetric platform, ticketing systems
Responsibilities
Respond to customer questions via phone, chat, or email; document bugs and collaborate with development; update tickets and account details; meet performance goals; support teammates.
Seniority
Entry-level to Junior (via careerplan.io/jobs/6212106004-product-support-specialist-utah-at-tekmetric)