Customer Support Specialist
Core
Resolve customer inquiries and troubleshoot technical issues for a SaaS platform managing HR, payroll, and scheduling.
Role type
Customer Support Specialist
Builds
Customer experience and support resources for businesses using Push's HR and payroll platform
Domain
SaaS / HR & Payroll
Deliverable
client delivery (via careerplan.io/jobs/3A-006-BA-37A-customer-support-specialist-at-push-operations)
Required skills
Troubleshooting, multi-channel support (phone/email/chat), stakeholder collaboration, knowledge base management, productivity benchmarking
Preferred skills
Zendesk experience, SaaS environment experience
Technologies
Zendesk, Push platform
Responsibilities
Manage 400 monthly tickets across phone, email, and chat; troubleshoot technical product issues; update knowledge bases; collaborate with Sales, CSMs, and Developers
Seniority
Junior to Mid-level, hands-on IC
