Support Engineer
Core
Troubleshoot software issues, manage support tickets, and guide customers through procurement and tool management workflows on a cloud-based platform.
Role type
Support Engineer (SaaS)
Builds
Cloud-based platform for electrical contractors and distributors
Domain
Construction technology / B2B SaaS
Deliverable
client delivery
Required skills
structured troubleshooting, Excel, SQL, workflow analysis, system setup, cross-functional collaboration
Preferred skills
ERP/CRM support, construction industry knowledge, accounting (AP/AR) experience
Technologies
Excel, SQL, QuickBooks, Sage, Vista, Acumatica
Responsibilities
Triage and own support tickets end-to-end, investigate system behavior and workflow logic, perform light data investigation, guide users through procurement workflows, collaborate with Engineering and Customer Success, document troubleshooting steps and case patterns
Seniority
Individual Contributor