India - Default Template
Core
Provides technical support to customers by diagnosing and resolving software and hardware issues. (via careerplan.io/jobs/d5a8de64-6cb3-4a5e-bb3a-3e3f3d7fed83-india-default-template-at-tekion)
Role type
Technical Support Engineer
Builds
Automotive retail platform (ARC, AEC, APC)
Domain
Automotive / SaaS
Deliverable
client delivery
Required skills
troubleshooting, documentation, ticketing systems, problem-solving, analytical skills
Preferred skills
proficiency in support tools, collaboration
Responsibilities
Respond to customer inquiries via phone, email, or chat; Diagnose and troubleshoot software and hardware issues; Document customer interactions and resolutions; Collaborate with engineering teams to escalate complex problems; Develop and maintain support documentation and knowledge base articles.
Seniority
Mid-level, hands-on IC