Software Support Specialist
Core
Guide and empower clients to effectively utilize the AxisCare home care software and its integrations via phone, email, and chat.
Role type
Software Support Specialist (Subject Matter Expert)
Builds
Client understanding and adoption of AxisCare software features
Domain
Home care / SaaS
Deliverable
client delivery
Required skills
problem identification and resolution, listening, computer software navigation, written and verbal communication, typing (40+ WPM)
Preferred skills
help desk experience, Windows OS experience
Responsibilities
Receive and analyze client requests, provide explanations and solutions via troubleshooting, follow up with clients and keep notes in ZenDesk, communicate user issues and feature requests to managers, create help articles and training videos
Seniority
Individual Contributor
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