Customer Support Specialist Spain 🇪🇸
Core
Manage customer support for Spanish SMEs using Pennylane's accounting software, handling tickets, onboarding, and knowledge base creation.
Role type
Customer Support Specialist (B2B SaaS)
Builds
Pennylane accounting and financial management platform for European SMEs
Domain
FinTech / Accounting Software
Deliverable
client delivery
Required skills
troubleshooting, written communication, training facilitation, process documentation, product mindset, adaptability
Preferred skills
accounting processes knowledge, advisory firm experience
Technologies
chat support, phone support, knowledge base tools
Responsibilities
Manage support tickets via chat and phone, investigate product issues and coordinate with HQ, deliver onboarding sessions, create and maintain Spanish knowledge base, provide product feedback, define local support processes
Seniority
Mid-level, hands-on IC