Experience Specialist (6 Month Contract)
Core
Serve as the first point of contact for customers and supported employees, resolving inquiries and issues via phone, email, and chat to ensure a seamless experience.
Role type
Customer Support Specialist (Contract)
Builds
Customer support operations for a global workforce compliance platform
Domain
SaaS / Global Workforce Compliance
Deliverable
client delivery
Required skills
Customer service, problem-solving, written and verbal communication, CRM tools proficiency, attention to detail
Preferred skills
B2B or SaaS experience, familiarity with global business practices, knowledge of customer satisfaction metrics
Technologies
DevRev, Superblocks, Airtable
Responsibilities
Respond to customer inquiries via phone, email, and chat; resolve customer issues and escalate when necessary; monitor and maintain customer satisfaction metrics; suggest initiatives to enhance customer experience
Seniority
Individual Contributor, entry to mid-level