Sr Client Success Manager
Core
Senior Client Success Manager driving product adoption, renewals, and client satisfaction for self-storage facility operators using Storable's SaaS platform.
Role type
Senior IC Client Success Manager
Builds
Client retention, product adoption, and strategic alignment for self-storage operators
Domain
SaaS / Self-storage property management
Required skills
SaaS implementation, client relationship management, account customization, CRM utilization, executive communication, strategic consulting, operational improvement, stakeholder coordination
Preferred skills
Storage industry expertise, project management, large-scale initiative leadership, travel readiness
Technologies
Google Workplace, CRM tools
Responsibilities
Manage key client relationships to drive adoption and renewals; consult on and configure unique onboarding plans; strategize on account customization; secure executive visibility into business results; identify usage patterns to improve adoption; partner with product/engineering to translate feedback; facilitate business review meetings; track client health and escalate at-risk accounts; coordinate cross-functional initiatives.
Seniority
Senior, hands-on IC
