Customer Success Lead
Core
Senior individual contributor managing full client relationships for large enterprise accounts, running program implementations end-to-end, and driving growth opportunities.
Role type
Senior individual contributor account management
Builds
Corporate training and workforce development programs for enterprise partners
Domain
Education / Workforce Development
Deliverable
product features
Required skills
Account management, program implementation, stakeholder management, data analysis, strategic planning, cross-functional coordination, contract execution, risk management, business development collaboration
Preferred skills
Healthcare industry experience, workforce training experience
Technologies
N/A
Responsibilities
Lead intake and onboarding for new client engagements; own program launch from contract execution through cohort kickoff; maintain regular cadences including weekly syncs and Monthly Business Reviews; monitor program health and intervene early when learner outcomes are at risk; identify expansion opportunities within existing accounts; build scalable playbooks and processes for a growing partner portfolio
Seniority
Senior, hands-on IC