Senior Strategic Customer Success Manager
Core
Act as the primary strategic partner to top-tier enterprise brands, advising C-level executives and driving measurable revenue growth for Global-e's largest UK merchant relationships.
Role type
Senior Strategic Customer Success Manager (Enterprise Accounts)
Builds
Global cross-border ecommerce platform and services for enterprise merchants
Domain
Cross-border ecommerce, SaaS, logistics, payments
Deliverable
client delivery
Required skills
Strategic account management, C-level relationship building, revenue growth (upsell/cross-sell), data-driven insights, cross-functional collaboration, stakeholder management, global market navigation
Preferred skills
B2B experience in SaaS/e-commerce/logistics/payments, strong analytical skills, managing complex stakeholder relationships, driving revenue expansion, flexibility across time zones
Technologies
Global-e platform, cross-border ecommerce tools
Responsibilities
Serve as lead point of contact for highest-value enterprise merchants, drive upsell and expansion initiatives, prepare and deliver performance reviews and KPI analysis, partner with internal stakeholders to ensure solution delivery
Seniority
Senior, hands-on IC