Enterprise Customer Success Manager (Italian Speaker)
Core
Partner with Global-e to ensure the long-term success of Enterprise clients in the EU, developing relationships with C-level executives and driving revenue growth.
Role type
Enterprise Customer Success Manager
Builds
Global-e platform for global direct-to-consumer e-commerce
Domain
E-commerce / SaaS / Localization
Deliverable
client delivery
Required skills
Account management, revenue generation (up-selling/cross-selling), strategic insights, data analysis, C-level communication, project management
Preferred skills
B2B software/SaaS/logistics experience, additional languages
Technologies
Global-e platform
Responsibilities
Operate as the lead point of contact for clients, develop trusted advisor relationships with key accounts, generate revenue through up-selling and cross-selling, identify expansion opportunities, prepare performance reports and QBRs, support clients' strategic decisions, build and maintain long-lasting client relationships
Seniority
Mid-level, hands-on IC