Senior Enterprise Customer Success Manager
Core
Partner with Global-e to ensure long-term success of EU clients by developing relationships with C-level executives, driving revenue growth, and providing strategic insights.
Role type
Senior Enterprise Customer Success Manager
Builds
Long-term client relationships and revenue growth for existing accounts
Domain
E-commerce / SaaS / Global Operations
Deliverable
client delivery
Required skills
B2B sales, strategic account management, revenue generation (up-selling/cross-selling), data analysis, executive communication, project management
Preferred skills
Experience in software, logistics, or SaaS; Masters degree
Technologies
Big-data analytics tools
Responsibilities
Act as the lead point of contact for clients; Develop trusted advisor relationships with C-level executives; Generate revenue through up-selling and cross-selling; Identify expansion opportunities and red flags; Prepare performance reports and QBRs; Support clients' strategic and operational decisions
Seniority
Senior, hands-on IC