Client Success Manager
Core
Drive digital transformation for construction clients by ensuring they unlock the full potential of Simpel's cloud-based platform through onboarding, training, and ongoing support.
Role type
Client Success Manager (SaaS) (via careerplan.io/jobs/61de7017-5a0e-41ea-adb4-727f41d9cb5c-client-success-manager-at-project-simpel-pty)
Builds
Customer adoption and value realization for construction organizations using Simpel
Domain
Construction technology / SaaS
Deliverable
client delivery
Required skills
Construction industry experience, Client Success management in SaaS, end-to-end customer lifecycle management, consultative selling, data analysis, process improvement
Preferred skills
Experience in construction technology sector
Responsibilities
Manage the entire customer journey from onboarding to renewal, consult clients on digital process implementation, conduct business reviews to identify expansion opportunities, represent the voice of the client to inform product development, maintain client health data and touchpoints
Seniority
Mid-level, hands-on IC
