SaaS Customer Success Specialist
Core
Ensure customers achieve maximum value from the SpendHound platform by guiding them through platform activities, maintaining data accuracy, and driving adoption.
Role type
Customer Success Specialist (SaaS) (via careerplan.io/jobs/00252e2c-0929-484d-a115-84d766038cfa-saas-customer-success-specialist-at-latamcent)
Builds
Customer retention and platform adoption for SaaS clients
Domain
SaaS / Vendor Management
Deliverable
product features
Required skills
proactive problem solving, stakeholder management, cross-functional collaboration, prioritization, organization, tech-savviness
Preferred skills
experience scaling customer accounts, strategic advisory
Technologies
SpendHound platform
Responsibilities
Engage with customers to ensure active platform usage and data updates; proactively address customer issues and roadblocks; drive customer outcomes by ensuring accurate app catalog management and renewal tracking.
Seniority
Mid-level, hands-on IC
