Engagement Associate
Core
Support post-sale customer experience, driving onboarding, adoption, and long-term value realization for strategic and enterprise legal accounts.
Role type
Engagement Associate (Customer Success / Account Management)
Builds
Adoption playbooks, change-management approaches, stakeholder maps, and value realization plans for enterprise legal firms.
Domain
Legal Tech / B2B SaaS / Enterprise Services
Deliverable
product features
Required skills
Project management, stakeholder management, change management, data analysis, cross-functional coordination, client communication, domain adaptability, metric tracking, product fluency
Preferred skills
Management consulting background, legal industry experience, B2B SaaS experience, AI tool proficiency, growth mindset
Technologies
Legora platform, internal success tools
Responsibilities
Contribute to client adoption playbooks and change-management approaches; Execute workstreams from initial rollout to firm-wide scaled adoption; Build product fluency and guide client teams toward value; Support structured operating cadence with success plans and training; Coordinate with cross-functional teams (GTM, Product, Engineering); Support commercial moments and ensure seamless handoffs; Channel customer feedback to Product and Engineering; Track account health and usage metrics.
Seniority
Junior to Mid-level, hands-on IC