Account Manager, Corporate
Core
Relationship-focused Account Manager supporting enterprise clients to maximize value from a media intelligence platform through onboarding, training, and strategic support.
Role type
Account Manager (Customer Success)
Builds
Client accounts, media summaries, transcripts, and reports for enterprise clients
Domain
Media intelligence / SaaS
Deliverable
dashboards & analysis
Required skills
Relationship building, onboarding, platform training, account configuration, Boolean search, media monitoring, stakeholder advocacy
Preferred skills
Media intelligence platforms, CRM, project management tools, Excel, Boolean queries, Communications/Media/Journalism background
Technologies
Media intelligence platforms, CRM systems, project management tools, Excel
Responsibilities
Build trusted relationships with enterprise customers, onboard new users and deliver platform training, configure and maintain client accounts, help customers solve challenges, monitor news and escalate events, produce reports and media summaries, advocate for client needs with internal teams
Seniority
Junior to Mid-level, hands-on IC
