Customer Success Manager, Commercial Named
Core
Manage a portfolio of commercial construction customers, driving platform adoption, utilization, and value realization through digital-first engagement and success playbooks.
Role type
Customer Success Manager (Commercial Construction)
Builds
BuildOps commercial contractor management platform
Domain
Construction industry / SaaS
Deliverable
product features
Required skills
portfolio management, workflow mapping, product training, risk management, executive reporting, cross-functional coordination, data analysis, technical enablement
Preferred skills
construction industry experience, ERP systems knowledge, digital CS engagement models, AI-assisted workflows
Technologies
Salesforce, Gainsight, Service Cloud, Jira, Netsuite, Quickbooks Online/Enterprise, Sage 300 CRE/Intacct, Viewpoint Vista/Spectrum
Responsibilities
Build strong relationships with key customer stakeholders; teach customers how to use the platform to its full potential; translate customer workflows into clear recommendations; craft and execute tailored Success Plans; build and present business reviews; monitor customer health and usage data to identify risks; serve as a proactive escalation point and coordinate handoffs; develop customer references and identify expansion opportunities.
Seniority
Junior to Mid-level, hands-on IC