Key Account Manager
Core
Own a portfolio of highest-value enterprise accounts, serving as a trusted executive advisor to drive retention, expansion, and long-term success for key clients.
Role type
Senior Key Account Manager (Enterprise SaaS)
Builds
BILL's financial automation platform for small and midsize businesses
Domain
Fintech / Financial Operations
Deliverable
client delivery
Required skills
Strategic account management, C-suite relationship building, contract negotiation, churn risk anticipation, cross-functional leadership, financial fluency, product strategy alignment, team mentoring
Preferred skills
Salesforce proficiency, Gainsight expertise, complex revenue forecasting
Technologies
Salesforce, Gainsight
Responsibilities
Maintain deep multi-stakeholder relationships with executive and C-suite contacts; lead retention initiatives with full autonomy; orchestrate executive-level Business Reviews; manage high-value expansion pipeline and strategic contract negotiations; serve as internal voice of the customer to influence product roadmap; mentor early-career CSMs
Seniority
Senior, hands-on IC with strategic influence
