Senior Account Manager
Core
Own and grow a portfolio of larger, higher-value customer relationships, focusing on revenue retention and account expansion through payments and new messaging use cases.
Role type
Senior Account Manager (SaaS)
Builds
Customer retention and expansion strategies for payments and messaging products
Domain
SaaS / Fintech
Required skills
revenue retention, churn mitigation, complex contract negotiations, stakeholder management, account planning, forecasting, cross-functional collaboration, commercial judgment, CRM data management
Preferred skills
experience with lifecycle marketing, payments adoption, event-driven communications
Technologies
CRM systems, usage data analytics tools
Responsibilities
Own revenue retention and renewals for assigned accounts; Identify at-risk accounts and execute retention action plans; Drive account expansion via payments and new messaging use cases; Partner with Customer Success to ensure operational success; Forecast renewal timing, outcomes, and ARR impact; Navigate complex commercial situations with senior stakeholders.
Seniority
Senior, hands-on IC