Customer Success Manager - Colombia
Core
Proactively drive adoption and retention for some of the company's largest clients by building relationships and ensuring they receive maximum impact from the platform.
Role type
Sr. Customer Success Manager (Portfolio Manager)
Builds
Insider One (B2B SaaS CDP and marketing engagement platform)
Domain
B2B SaaS / Marketing Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic thinking, project management, customer relationship building, use case identification, training delivery, panel usage guidance
Preferred skills
MBA, SaaS experience
Technologies
Insider One platform (CDP, WhatsApp, SMS, Email, Web, App, Site Search)
Responsibilities
Manage portfolio metrics (gross retention, CSAT, health score, lock-in score), act as primary contact for partners, orchestrate efforts to keep adoption and usage high, provide best use cases and training to partners, consult on product usage
Seniority
Senior, hands-on IC
