Senior Customer Success Manager
Core
Partner with valued customers as a trusted advisor to ensure successful delivery of initiatives, foster positive relationships, and drive continuous improvement in a telecommunications environment.
Role type
Senior Customer Success Manager
Builds
Customer success initiatives, onboarding, implementation, and ongoing support for enterprise collaboration and communications solutions
Domain
Telecommunications / Enterprise Communications
Deliverable
client delivery
Required skills
Strategic thinking, stakeholder management, project sequencing, risk management, workshop facilitation, KPI monitoring, documentation, customer advocacy
Preferred skills
Telecommunications industry practices, regulatory frameworks, workforce management, IT operational management
Responsibilities
Build trusted relationships with customers and senior leaders; Partner to understand objectives and maximize product value; Coordinate onboarding and implementation with internal teams; Manage priorities and project sequencing; Drive continuous improvement initiatives; Identify risks and develop solutions; Monitor project milestones and KPIs; Facilitate workshops and governance forums; Ensure high-quality communication and reporting.
Seniority
Senior, hands-on IC