Agent Success Manager
Core
Partner with enterprise customers to guide AI agent deployments, drive adoption, and act as a strategic advisor to ensure meaningful outcomes.
Role type
Senior Account Success Manager (B2B SaaS)
Builds
AI agent deployments for enterprise clients across voice, chat, email, and SMS channels
Domain
B2B SaaS, Conversational AI, Enterprise Customer Success
Deliverable
client delivery
Required skills
B2B SaaS customer management, strategic advisory, cross-functional collaboration, stakeholder management (IC to C-level), technical acumen, project scoping, adoption enablement
Preferred skills
Agentic AI tool deployment experience, Customer Support process knowledge, high-growth startup environment experience
Technologies
Conversational AI platforms, AI agents
Responsibilities
Shape the Agent Success function and establish operational best practices; Build long-term partnerships and act as a strategic advisor for customers; Co-pilot customers through deployment journeys from scoping to full adoption; Collaborate with Product and Engineering to surface needs and influence the roadmap; Communicate effectively with stakeholders ranging from individual contributors to C-level executives; Identify and support new projects and initiatives to enhance team and customer value
Seniority
Senior, hands-on IC