Customer Advocate
Core
Drive revenue and accelerate conversions for Apollo.io's B2B sales and marketing platform through real-time chat and calls interactions.
Role type
Sales-driven Customer Advocate Representative (IC)
Builds
Apollo.io unified platform for verified contact data and outreach automation
Domain
SaaS / Go-to-market / B2B Sales
Deliverable
product features
Required skills
live chat and call handling, consultative selling, upselling and cross-selling, opportunity capture, internal advocacy, rapid response
Preferred skills
AI-native mindset, adaptability, technology adoption
Responsibilities
Drive revenue by identifying buying signals and converting interest into sales; Proactively upsell and cross-sell relevant product features; Meet or exceed chat-to-close rate targets and monthly revenue quotas; Respond to inquiries within 30 seconds via chat and 4 hours via email; Capture and follow up on opportunities from support interactions; Collaborate with Product and Sales to reduce friction and improve experience
