Technical Account Manager
Core
Primary post-sale point of contact for assigned enterprise accounts, blending commercial ownership with hands-on cybersecurity expertise to ensure clients realize continuous value from CloudSEK's platform.
Role type
Senior Technical Account Manager (Cybersecurity)
Builds
CloudSEK's AI-driven threat detection and attack surface monitoring platform
Domain
Cybersecurity / SaaS Security
Deliverable
client delivery
Required skills
Account management, revenue growth (NRR/retention), executive communication, consultative selling, threat intelligence triage, SaaS platform familiarity, CRM proficiency
Preferred skills
BFSI or regulated-sector client experience, CEH/Security+/CISM certifications
Technologies
CloudSEK XVigil, BeVigil, SVigil, SaaS security platforms
Responsibilities
Manage and nurture relationships with assigned accounts; Conduct QBRs/ABRs/EBRs to assess engagement; Triage platform findings and report threat insights; Drive product adoption and conduct technical walkthroughs; Identify upsell/cross-sell opportunities and own renewals; Gather customer feedback for product development.
Seniority
Senior, hands-on IC with commercial accountability