Account Manager I
Core
Manage a portfolio of 70–90 Small Business customer accounts, focusing on end-to-end renewals, retention, and revenue growth through cross-sell and upsell.
Role type
Individual contributor Account Manager (SaaS)
Builds
Customer retention and revenue expansion within the Small Business segment
Domain
SaaS (Governance, Risk, and Compliance)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, renewal negotiation, cross-sell/upsell strategy, CRM data management, stakeholder relationship building, churn risk identification, quota-driven performance
Preferred skills
SMB SaaS experience, GRR/NDR metrics knowledge, customer lifecycle management, Salesforce proficiency
Responsibilities
Manage portfolio of 70–90 Small Business accounts, own end-to-end renewal process, drive Net Dollar Retention via cross-sell/upsell, build trusted relationships with key stakeholders, partner with support/implementation teams, monitor account health and proactively address churn risks, conduct regular business reviews, maintain accurate CRM data, collaborate cross-functionally to resolve blockers, meet revenue performance targets
Seniority
Junior to Mid-level, hands-on IC
