Customer Enablement Manager (Berlin, Germany)
Core
Design and deliver tailored enablement strategies for large strategic customers to drive product adoption and uncover new use cases.
Role type
Senior Customer Enablement Manager
Builds
Bespoke enablement plans, training sessions, and proactive engagement strategies for enterprise clients
Domain
SaaS / Design Collaboration Tools
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical Account Management, Customer Success, Account Management, SaaS experience, strategic planning, data-driven engagement, cross-functional collaboration, consultative selling, training delivery
Preferred skills
UX/UI background, Design Ops, Frontend Development, Figma platform experience
Technologies
Figma
Responsibilities
Manage adoption journey for a portfolio of large strategic customers; Understand customer goals and use product data to inform proactive engagement strategies; Document bespoke enablement plans; Share best practices and product expertise; Collaborate with Account Executives on account reviews and expansion; Deliver live and scalable training sessions; Partner cross-functionally with Onboarding Managers and Technical Account Managers
Seniority
Senior, hands-on IC