Onboarding Manager, Customer Experience (Tokyo, Japan)
Core
Lead onboarding for Figma's largest enterprise customers from pre-sales through closeout, ensuring immediate success and product adoption.
Role type
Senior Customer Success Manager (Onboarding)
Builds
Customer onboarding processes and enablement resources for enterprise SaaS clients
Domain
B2B SaaS / Design Collaboration Tools
Deliverable
client delivery
Required skills
B2B SaaS experience, project management, relationship building, consultative approach, metrics analysis
Preferred skills
UX/UI experience, adaptability to change, quick learning of new tools
Technologies
Figma, UX/UI tools
Responsibilities
Manage end-to-end onboarding process for largest customers, partner with Account Executives for smooth handoff, understand customer goals and manage onboarding timelines, collaborate with Technical Account Managers and Product Support, report on metrics and feedback, develop training content and enablement resources, consult on product best practices
Seniority
Senior, hands-on IC