Customer Enablement Manager (Paris, France)
Core
Design and deliver tailored enablement strategies for large strategic customers to drive product adoption and uncover new use cases.
Role type
Customer Enablement Manager
Builds
Customer adoption journeys and bespoke enablement plans for enterprise SaaS clients
Domain
SaaS / Design & Collaboration Tools
Deliverable
client delivery
Required skills
Technical Account Management, customer success, product adoption strategy, data-driven engagement, stakeholder management, training delivery, cross-functional collaboration
Preferred skills
Figma platform experience, UX/UI background, Design Ops, Frontend Development
Technologies
Figma
Responsibilities
Manage adoption journey for a portfolio of large strategic customers; Understand customer goals and use product data to inform proactive engagement strategies; Document proactive engagement strategies as part of high quality, bespoke enablement plans; Share best practices, use cases, and product expertise to help teams unlock the full value of Figma; Identify and empower internal champions who can advocate for Figma within their organizations; Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation; Deliver live and scalable training sessions customized to customer maturity and needs
Seniority
Mid-Senior, hands-on IC