Lead Customer Success Manager - West
Core
Own post-sales strategic relationships, retention, and value realization for high-stakes enterprise accounts, acting as a trusted advisor to bridge technical deployments with executive business goals.
Role type
Senior Lead Customer Success Manager (Enterprise)
Builds
Long-term strategic alignment and expansion pipelines for complex enterprise platforms.
Domain
High Tech / SaaS / Workflow Automation
Required skills
Enterprise account management, strategic account planning, executive stakeholder management, technical partnership, business review leadership, net retention strategy, upsell/expansion identification, playbook development, C-suite advisory
Preferred skills
High Tech industry expertise, cloud native platforms, AI/ML platforms, engineering-led enterprise operations
Technologies
Workflow automation platforms, API-enabled services, Forward-Deployed Engineer tools
Responsibilities
Drive net retention and customer health across a portfolio of complex enterprise accounts; Partner with Sales to identify and execute expansion vectors; Integrate with Forward-Deployed Engineers and technical leads to align delivery with business outcomes; Build scalable Customer Success playbooks and elevate executive engagement standards; Cultivate multi-threaded relationships with C-level executives (CIO, CISO, CTO); Lead executive business reviews (EBRs/QBRs) to demonstrate ROI and anchor long-term growth.
Seniority
Senior, hands-on IC with leadership responsibilities
