Technical Account Manager
Core
Guide senior-level customer contacts to optimize Contact Center operations and implement best practices for cloud contact center software.
Role type
Senior Technical Account Manager (Client Success)
Builds
Optimized contact center operations and client satisfaction for enterprise clients using Five9 and competing platforms.
Domain
Telecommunications / Cloud Contact Center Software
Deliverable
client delivery
Required skills
Contact center operations, implementation/consulting services, technical support, sales engineering, project management, client relationship management, VoIP applications, PBX, ACD, CTI, IVR, Salesforce CRM
Preferred skills
SaaS model applications, PC operating systems, development experience
Responsibilities
Manage enterprise clients subscribed to Technical Account Management Services; communicate project plans and status internally and to customers; leverage knowledgebase to deliver solutions meeting business objectives; analyze and support call center software solutions remotely and on-site; partner with customers to optimize software solutions; articulate service value through presentations and demonstrations; deepen client relationships by interacting at all organizational levels; develop materials for sales and service opportunities.
Seniority
Senior, hands-on IC
