Senior Applied AI Solutions Architect — Amazon Connect, Applied AI - Connect Specialist SA
Core
Architect scalable, flexible, and resilient technical solutions for complex customer challenges in the contact center domain using Amazon Connect and AWS cloud services.
Role type
Senior Specialist Solutions Architect (Sales)
Builds
Scalable cloud-based contact center architectures and go-to-market solutions for enterprise customers.
Domain
Cloud Computing / Contact Center Technology
Required skills
Cloud architecture design, Contact center operations, Technical consulting, Go-to-market strategy, Customer feedback integration, Thought leadership
Preferred skills
AI/ML technologies, AI product development at scale, End user/developer community engagement
Technologies
Amazon Connect, AWS Cloud, Cloud Security, Cloud DevOps
Responsibilities
Represent customer voice to influence product roadmap, Provide advanced technical knowledge to unblock critical business challenges, Act as thought leader via blogs and public speaking, Partner with Business Development on GTM concepts, Develop internal community and field enablement materials.
Seniority
Senior, hands-on IC