Customer Enablement Manager (London, United Kingdom)
Core
Design and deliver tailored enablement strategies for large, strategic customers to drive product adoption and uncover new use cases.
Role type
Senior Customer Enablement Manager
Builds
Bespoke enablement plans, training sessions, and proactive engagement strategies for enterprise clients
Domain
SaaS / Design Collaboration Tools
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical Account Management, Customer Success, Account Management, SaaS experience, proactive engagement strategy, cross-functional collaboration, consultative approach, training delivery
Preferred skills
UX/UI background, Design Ops, Frontend Development, multilingual proficiency (French, Spanish, German)
Technologies
Figma, design and collaboration tools
Responsibilities
Manage adoption journey for a portfolio of large strategic customers; Understand customer goals and use product data to inform proactive engagement strategies; Document bespoke enablement plans; Share best practices and product expertise; Collaborate with Account Executives on account reviews and expansion opportunities; Deliver live and scalable training sessions customized to customer needs
Seniority
Senior, hands-on IC