Program Manager, Scale Onboarding (London, United Kingdom)
Core
Design and deliver scalable customer onboarding programs for high-volume commercial segments to drive product adoption and successful onboarding closeout.
Role type
Senior Program Manager, Customer Onboarding
Builds
Scalable onboarding programs, enablement resources, and customer success initiatives for commercial customers
Domain
B2B SaaS, Design/Collaboration Tools
Deliverable
product features
Required skills
Program management, customer onboarding strategy, stakeholder partnership (sales/marketing/enablement), metrics analysis, content development, customer advisory
Preferred skills
UX/UI experience, webinar leadership, rapid technology adoption
Technologies
Figma, web conferencing tools
Responsibilities
Own and manage scale customer onboarding programs; Partner with sales, marketing, and enablement teams to develop and evangelize the program; Guide customer goals to drive onboarding closeout; Report on metrics and feedback to identify new initiatives; Develop content and enablement resources for training; Consult on product best practices as a trusted advisor
Seniority
Senior, hands-on IC
