Program Manager, Sales Onboarding Readiness

## About the role * Lead Onboarding Strategy: Design and deliver onboarding programs that accelerate readiness for roles across aligned solution areas, ensuring alignment with MCAPS priorities and business outcomes. * Program Management Excellence: Own end-to-end program delivery, including planning, execution, stakeholder engagement, and continuous improvement. * Cross-Solution Collaboration: Partner with business leaders, Integrated Learning stakeholders, and MCAPS enablement teams to ensure onboarding experiences are role-relevant, scalable, and measurable. * Curriculum Differentiation: Curate and adapt onboarding content to reflect the unique needs of priority roles, leveraging virtual modalities, agentic-first learning strategies, and role-based skilling plans. * Automation & AI Agentic Integration: Leverage automation tools and AI agentic experiences to streamline onboarding workflows, personalize learning journeys, and enhance learner engagement and productivity. * Stakeholder Engagement: Build strong relationships across the ecosystem, including Sales Managers, Segment Leads, and Learning Strategy Owners, to drive adoption and feedback loops. * Innovation & Experimentation: Pilot new onboarding formats and technologies to enhance learner engagement and impact. * Data-Driven Decision Making: Use learner experience metrics, feedback, and business KPIs to inform program evolution and demonstrate value. * Change Leadership: Navigate ambiguity and drive clarity in a fast-paced environment, iterating quickly to meet evolving business needs. ## Requirements * Bachelor's degree or equivalent AND 2+ years of experience in learning and development, relevant technical roles, business development, field or sales, HR, customer success, collection management, research/restoration evaluation, industry, or program/project management, corporate education OR Master's Degree or equivalent 1+ year(s) experience in learning and development, relevant technical roles, business development, quota management, human resources (HR), customer success, collection management, research/restoration evaluation, industry, program/project management, or corporate education OR equivalent experience. * 5 + years of experience in Program Management & Stakeholder Leadership, including demonstrated experience leading complex onboarding, enablement, sales readiness, or learning programs from strategy through execution, including cross-functional stakeholder management, change leadership, and continuous program improvement. * Proven success in leading complex, cross-functional initiatives with measurable outcomes. * Experience implementing automation and AI agentic learning solutions to improve onboarding efficiency and learner outcomes. * Effective communication and storytelling skills, with the ability to synthesize complex information for diverse audiences. * Growth mindset, resilience, and a passion for learner success and business impact. * Familiarity with consultative selling motions and MCAPS solution areas, and how experienced hires build technical and consultative proficiency. * Experience applying AI agentic and automation solutions to personalize and scale learning. * Background designing measurement systems that connect skill-building to business KPIs.