Global Digital Sales Lead – Call Center
Core
Oversee end-to-end digital sales funnel and manage call center teams to convert digital channel enquiries into successful sales across African markets.
Role type
Senior Digital Sales Lead (Call Center Operations)
Builds
Digital sales plans, conversion processes, and team performance across multiple African markets
Domain
Consumer financing / Fintech / Digital Commerce
Required skills
Call center operations management, sales funnel optimization, team leadership, performance forecasting, CRM/dialer configuration, quality assurance, cross-cultural management
Preferred skills
Consumer financing experience, fintech background, mobile money ecosystem knowledge, African consumer behavior understanding
Technologies
Salesforce, HubSpot, Zendesk, Looker, Power BI, Tableau, WhatsApp Business
Responsibilities
Manage call center teams and develop sales processes, monitor enquiry conversion across digital channels, plan workforce capacity and shift rosters, implement quality assurance and compliance checks, report on sales performance and conversion gaps, optimize incentive structures and commission plans
Seniority
Senior, hands-on IC with team management