Account Manager, SMB
Core
Drive expansion revenue and retention for small businesses (1-200 employees) by managing a book of ~300 accounts and ensuring customers achieve desired outcomes with Apollo's platform.
Role type
Senior Account Manager (SMB)
Builds
Revenue growth and customer retention for the SMB segment
Domain
SaaS / B2B Sales
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
consultative selling, pipeline management, negotiation, account tiering, stakeholder management, Salesforce administration, objection handling, forecasting
Preferred skills
SaaS experience, experience with expansion opportunities, experience with retention
Technologies
Apollo.io platform, Salesforce
Responsibilities
Manage the entire sales process from initial conversation to close; negotiate high volume of renewals; manage inbound inquiries and develop relationships with potential buyers; conduct daily meetings for upsells and renewals; create pipeline growth month over month; tier accounts to identify expansion and at-risk opportunities; communicate directly with Director and above level contacts; accurately predict pipeline outcomes.
Seniority
Mid-Senior, hands-on IC