Customer Solutions Architect, Amazon Connect
Core
Partner with sales and enterprise clients to design scalable customer experience (CX) solutions using Amazon Connect and AWS, transforming business challenges into innovative contact center strategies.
Role type
Senior Customer Solutions Architect (Amazon Connect & AWS CX)
Builds
Production-ready contact center solutions integrating Amazon Connect, generative AI, and AWS services for enterprise clients.
Domain
Cloud services, Contact Center as a Service (CCaaS), Generative AI, AWS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Amazon Connect architecture, AWS Well-Architected Framework, solution design, technical discovery, proposal authoring, proof-of-concept development, regulated industry compliance
Preferred skills
Generative AI integration (Amazon Lex, Bedrock), CX transformation strategy, thought leadership content creation
Technologies
Amazon Connect, Amazon Lex, Amazon Bedrock, AWS, Generative AI
Responsibilities
Lead deep dive architecture sessions for CX solutions; Author solution designs and statements of work; Conduct technical discovery workshops; Develop proof-of-concepts and prototypes; Educate clients on AWS CX best practices; Ensure compliance in regulated industries
Seniority
Senior, hands-on IC
