Technical Support Engineer
Core
Technical Support Engineer for an AI-powered sales co-pilot, handling end-to-end customer issues, onboarding, and integration support.
Role type
Senior IC Technical Support Engineer
Builds
AI-driven sales platforms using large language models
Domain
B2B SaaS, Enterprise IT, AI
Deliverable
client delivery
Required skills
SSO and identity provider management, MDM and VPN configuration, Mac and Windows troubleshooting, CRM administration, structured debugging, customer communication
Preferred skills
Google Workspace or Microsoft 365 admin, enterprise security review processes, basic scripting, startup experience
Technologies
Okta, Microsoft Entra ID, Salesforce, HubSpot, Mac, Windows
Responsibilities
Own incoming technical issues end to end, resolve issues directly or debug using internal tools, act as a filter before R&D, coach users through product gaps, confirm and report bugs to R&D, own technical onboarding of new pilots, work with customer IT to set up SSO and identity access, handle desktop app rollout and compatibility, lead onboarding meetings and train customer IT teams, troubleshoot onboarding blockers, drive follow-ups with stakeholders
Seniority
Mid-level, hands-on IC
