Technical Support Engineer
Core
Provide technical support and troubleshooting for cloud contact center software solutions to end customers across omni-channel communication platforms.
Role type
Technical Support Engineer (Contact Center)
Builds
Contact center software solutions for enterprise customers
Domain
Cloud Communications / Contact Center Technology
Deliverable
client delivery
Required skills
Omni-channel communication technologies, Log analysis, Troubleshooting, Windows OS, MS SQL, IIS, IP Networking, REST APIs, Linux, Contact center software suites (Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, Genesys)
Preferred skills
Outbound contact center products experience
Technologies
Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, Genesys, AWS, Linux, MS SQL, IIS
Responsibilities
Consultatively work with end customers to implement solutions, Resolve technical issues in a structured manner, Perform log analysis and troubleshooting, Support outbound contact center products
Seniority
Mid-level, hands-on IC