Software Development Engineer, Amazon Connect Contact Lens
Core
Building scalable, resilient systems for Amazon Connect, a cloud-based contact center service leveraging AI and ML to transform customer service experiences.
Role type
Software Development Engineer (SDE)
Builds
Next-generation contact center solutions and scalable systems for AWS customers
Domain
Cloud infrastructure, Contact Center as a Service (CCaaS), AI/ML integration
Deliverable
production ML models | product features | infrastructure
Required skills
Software development, System design, Architecture, Programming languages, Web technologies, SOA, NoSQL databases, AI/ML, Big Data
Preferred skills
Full SDLC experience, Code reviews, Source control, Testing, Operations
Technologies
Amazon Lex, Amazon Polly, Lambda, Amazon S3, Amazon Kinesis
Responsibilities
Own code end-to-end from design to development, Work with senior technical leaders, Solve complex engineering and algorithmic problems, Develop scalable and resilient systems
Seniority
Mid-level IC (3+ years experience)