Specialist Solutions Architect - Amazon Connect, Applied AI Solutions
Core
Design and implement scalable, flexible, and resilient cloud-based contact center architectures and solutions using Amazon Connect for enterprise customers in the APJ region.
Role type
Specialist Solutions Architect (Contact Center & Applied AI)
Builds
Contact center solutions, reference architectures, whitepapers, blogs, and workshops
Domain
Cloud Computing, Contact Center, Applied AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Cloud architecture design, Amazon Connect expertise, customer feedback integration, GTM strategy, technical thought leadership, community building
Preferred skills
AI/ML technologies, AI product development at scale, end user/developer community engagement
Technologies
Amazon Connect, AWS services, AI/ML frameworks
Responsibilities
Represent customer voice to influence product roadmap, provide advanced technical knowledge to unblock critical business challenges, act as thought leader via blogs and public speaking, partner with Business Development on GTM concepts, develop internal community and field enablement materials
Seniority
Mid-level, hands-on IC