Merchant Onboarding Executive
Core
Resolve escalated partner issues end-to-end, de-escalate conversations, and proactively retain partners at risk of churn for Tabby.
Role type
Senior IC account operations executive (escalations & retention)
Builds
Lasting solutions for partner issues and improved escalation workflows
Domain
Fintech / Payments
Deliverable
client delivery
Required skills
ticket triage, root cause analysis, conflict de-escalation, CRM management, SLA adherence, churn risk assessment, stakeholder collaboration, data analysis, process improvement, reporting
Preferred skills
knowledge of onboarding flows, experience with Scoring/Risk/Product teams, Excel/Google Sheets proficiency