Operations Lead
Core
Own a core operational domain (customer, payment, or financial crime) at an early-stage fintech, building processes, metrics, tooling, and automations to increase capacity while keeping teams lean.
Role type
Senior Operations Lead (Fintech)
Builds
Production workflow automations, agent-based systems, and operational tooling
Domain
Fintech, Payments, Banking, Financial Crime
Deliverable
production ML models
Required skills
Process design, performance metrics, automation design, SOP creation, KPI definition, queue management, case handling, transaction processing, cross-functional partnership
Preferred skills
Payment operations, compliance, risk, financial crime workflows
Technologies
Agent-based systems, automation frameworks
Responsibilities
Handle operational cases to identify process gaps, design and launch production automations, develop agent-based systems for routine work, partner with Product and Engineering on tooling, create and maintain SOPs and escalation paths, improve throughput without proportional headcount growth
Seniority
Senior, hands-on IC