Billing Operations Specialist
Core
Operations role in the payments direction focusing on billing, payment infrastructure, fraud, and chargebacks.
Role type
Billing Operations Specialist
Builds
Payment infrastructure and fraud detection systems for consumer businesses
Domain
Fintech / Payments / EdTech / Mental Health / Petcare
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Payment operations, fraud pattern analysis, incident investigation, chargeback lifecycle management, ticket-based systems, SLA management, stakeholder communication
Preferred skills
Failed payments handling, refunds processing, dispute resolution, root cause analysis, process improvement
Technologies
Zendesk, ticket-based systems
Responsibilities
Monitor payment infrastructure and key metrics; Handle payment incidents (failed payments, refunds, disputes/chargebacks); Investigate complex payment cases (unauthorized payments, fraud threats); Communicate with users regarding payment issues; Analyze fraud patterns; Interact with stakeholders (product, support, payments, compliance)
Seniority
Individual Contributor