Customer Service Analyst- Exclusive for people with disabilities
Core
Support customers via chat, email, and phone by resolving inquiries, explaining app features, reviewing submitted documents, and managing fraud and payment cases.
Role type
Customer Service Analyst
Builds
Customer trust and operational efficiency for Nu's digital financial platform
Domain
Fintech / Financial Services
Deliverable
client delivery
Required skills
Empathy, active listening, analytical thinking, detail orientation, creative problem solving, multitasking
Preferred skills
Passion for technology, ability to give/receive feedback, data orientation
Responsibilities
Resolve customer questions via chat, email, and phone; Explain app features to customers; Review customer-submitted information and documents; Follow up on chargeback claims; Contact customers regarding potential fraud cases; Reach out to customers about late payments; Identify and escalate operational issues; Collect customer feedback; Propose internal process improvements
