Financial Partnerships Operations Manager, Americas
Core
Manage day-to-day operations for Airwallex's Financial Partnerships team, supporting the lifecycle of banking and financial institution partners from onboarding to expansion.
Role type
Senior IC partnerships operations manager
Builds
Operational processes, partner scorecards, governance forums, and performance dashboards for global banking partners
Domain
Fintech / Global Payments / Banking Operations
Deliverable
product features
Required skills
project management, process improvement, stakeholder management, regulatory compliance tracking, data analysis, critical thinking, cross-functional collaboration
Preferred skills
banking partner relationship management, payment flows and scheme mandates knowledge, due diligence processes, automation of manual workflows
Technologies
Excel, Google Sheets, Looker
Responsibilities
Collaborate with the Financial Partnerships team to expand into new markets and grow the network of banking partners; Support operational relationships with financial partners throughout their lifecycle; Track rules, regulations, and scheme requirements; Develop continuous process improvements; Own the triage of partner escalations and operational requests; Coordinate due diligence sessions with Financial Crime Compliance; Partner with financial institutions on change management; Generate reports to senior management and partners; Contribute to scalable operating mechanisms like partner scorecards and playbooks
Seniority
Senior, hands-on IC