Forward Deployed Engineer
Core
Forward deployed engineering manager responsible for post-sale customer success, technical support, and acting as the first line of defense for engineering issues.
Role type
Senior IC engineering manager (forward deployed)
Builds
Customer success outcomes, technical stability, and product feedback loops
Domain
SaaS / Developer Tools / AI for Engineering
Deliverable
client delivery
Required skills
Engineering background, technical problem-solving, code reading/writing, GitHub proficiency, customer communication, incident triage, roadmap partnership
Preferred skills
Developer tools experience, SaaS background, technical support experience
Technologies
GCP, GitHub
Responsibilities
Own the customer relationship post-sale from onboarding to account management; Act as the first responder to support tickets and triage issues; Diagnose and troubleshoot technical problems across GCP and internal systems; Reproduce issues and create actionable bug reports for engineering; Submit small pull requests for simple fixes or documentation updates; Partner with founders and product to influence roadmap and strategy.
Seniority
Senior, hands-on IC
