Support Delivery Lead
Core
Build and lead a global Support Engineering team to resolve complex technical issues for strategic enterprise AI customers, acting as the last line of defense before core engineering.
Role type
Senior leadership IC / Team Lead (Support Engineering)
Builds
A scalable 24x7 global support organization and operational systems for high-scale AI troubleshooting
Domain
Artificial Intelligence / Enterprise Software Support
Deliverable
production ML models | infrastructure | client delivery
Required skills
Technical leadership of engineering teams, systems thinking, automation strategy, cross-functional influence, operational scaling, deep application/infrastructure knowledge
Preferred skills
AI systems expertise, tooling implementation, strategic account management
Technologies
AI, automation tooling, internal support systems
Responsibilities
Build and scale a technical troubleshooting team, partner with engineering to resolve escalated issues, operationalize solutions at scale, manage global 24x7 coverage operations, build relationships with strategic customers
Seniority
Senior, hands-on IC with leadership responsibilities
