Manager, Inside Sales (London, United Kingdom)
Core
Lead a high-performing team of Inside Sales Representatives to manage end-to-end renewal processes for Unassigned, Mid-Market, Enterprise, and Strategic customers, driving predictable retention and growth outcomes.
Role type
Manager, Inside Sales (Renewals)
Builds
Renewal revenue and customer retention for SaaS accounts
Domain
B2B SaaS / Design Collaboration Tools
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
B2B SaaS renewals, team leadership, coaching, negotiation, forecasting, data analysis, Salesforce, SaaS metrics (GRR, NRR, expansion rate)
Preferred skills
German or French proficiency, scaling regionalized sales organizations
Technologies
Salesforce, Ironclad
Responsibilities
Hire, onboard, and coach Inside Sales Representatives; Own NRR performance and manage key KPIs; Lead renewal forecasting and pipeline reviews; Analyze data to identify at-risk renewals; Iterate on renewal playbooks; Collaborate with cross-functional partners on renewal strategy; Act as senior sponsor for complex renewals; Champion operational discipline for data hygiene and forecast predictability
Seniority
Manager, team leadership
